SOCIAL DISTANCING & SANITIZING

How do you clean and/or sanitize after a guest leaves?

We work hard to ensure your safety with cleaning protocols between guests.
ALL ROOMS

All visible surfaces are wiped down and free of dust or dirt.
Carpets are vacuumed
Floors are swept and mopped
Furniture is vacuumed (even under the cushions)
Trash cans are empty and clean
Windows are wiped inside and out
Laundry machines are clean and lint traps emptied

KITCHEN

Sinks are clean and free of food
Stovetops, countertops, and backsplash have been wiped down
Microwave, oven, and refrigerator are clean inside and out
Dishes, glasses, and cookware are clean and put away
Dish towels have been laundered

BATHROOMS

Showers, bathtubs, vanities, backsplashes, toilets, mirrors, and sinks are clean and sanitized
Shower shelves and caddies are free of soap scum
All towels have been laundered

BEDROOMS

All beds are made with clean linens

Does your arrival process support social distancing guidelines?

Cozy Cove understands the need for social distancing and limited contact with other people which mean contactless check-in protocols. Our guests will be able to self check-in using a keypad lock.
The password to the guest portal can be found in your welcome message found in the AirBNB messenger.

Check-In Time & Early Arrival

In order to properly clean and sanitize, we need the extra time between guests. Check-in is no earlier than 2:00 pm without prior approval.

Access the Cozy Cove

Check AirBNB messenger 48 hours before your arrival for the keycode for the lockbox.

Guest Portal Password

You will receive the password to the GUEST PORTAL within 48 hours of check-in.

Check airbnb messenger for instructions to access the password-protected document.
Please make sure you have accessed and recorded the following information prior to check-in.

We may not be accessible to answer your questions prior to arrival.

Lockbox & Key Code

Please access the password-protected document within 48 hours of your check-in.Cell reception in the rural area can be spotty at time.

Record the keypad in a safe place.
Please make sure you have offline access before you arrive at the cabin.
We may not be accessible to answer your questions prior to arrival.

Address & Directions

Please access the password-protected document within 48 hours of your check-in.Cell reception in the rural area can be spotty at time.

Record Cozy Cove's address in a safe place.
Do not rely on Google Maps. It will take you to the mobile home park across highway 10-A.
Please make sure you have offline access before you arrive at the cabin.
We may not be accessible to answer your questions prior to arrival.

Visitors or Guests

Unfortunately, we do not allow additional guests who are not on the reservation, this includes using the property as a meeting area.
If you would like to add a person to the reservation, please contact the owners.

Pets on Property

Pets are allowed with prior approval.
There are no size or breed restrictions.
Vaccination records are REQUIRED at least 7 days prior to arrival.

Are we allowed to build a fire pit on the property?

We do not allow fire pits on the property. There is a gas grill for outdoors cooking.

Are there safety precautions in place for small children?

Our home is not properly child-proofed for children under the age of six-years-old. Children need to be old enough to not ned cabinet locks, outlet covers, and other safety measures.

I read your property uses security cameras. Are they outdoors only?

We do have cameras on the exterior of Cozy Cove. There are NO CAMERAS on the interior.

Why do you wait until 24-48 hours before our arrival to disclose Cozy Cove's address and the keypad access code?

Access to the GUEST PORTAL provides sensitive information, such as passwords, to ensure your stay is safe, relaxing, and peaceful.

When will we gain access to the guest portal?

Check AirBNB messenger 48 hours before your arrival.

What is the max capacity of Cozy Cove?

Cozy Cove has a MAX guest count of 7 adults.

I forgot the keypad access code. Where can I find the code?

In order to properly clean and sanitize, we need the extra time between guests. Check AirBNB messenger for instructions to access the password-protected document.

There was an unexpected travel delay. Would it be a problem for us to check-in after 10 pm?

We are driving a long distance and are unsure of our arrival time. Does Cozy Cove offer early check-in?

In order to properly clean and sanitize, we need the extra time between guests. Check-in time is after 3:00 pm. Although, we are unable to guarantee early check-in, you may contact the owners the morning you are to arrive at Cozy Cove. Owners' contact information can be found here.

Should I pack sheets and pillows?

We do provide one pillow per person and sheet sets for each bed.

Master bedroom has a king-size bed.
Second bedroom has a queen-size bed.
Third bedroom has a bunk bed with a twin-size over a full-size.

Do I need to bring linens and towels?

We do provide one towel and one washcloth per person, one hand towel, one dishcloth, and lake-specific towels.

Do you provide shampoo and body wash?

We provide basic toiletries, such as body wash, shampoo, and conditioner. Please be aware they are not sulfate-free.

We love to cook! Will basic kitchenware be accessible?

Guests can gather and share stories of their Lake Tenkiller experiences at the dining room table with seating for 7 adults. We have provided a fully stocked kitchen with items, such as:

cookware, cooking utensils, silverware, dishes;
cups and glasses;
microwave;
ice maker;
basic cooking items, such as salt and pepper and basic oils.

Movie night is important for us to relax. Are there DVD's available?

We have a collection of over a 100+ movies on the 55" Smart TV.

Are there breed restrictions for our pets?

Currently, Cozy Cove does not have breed restrictions. For more information on the number of pets and/or size restrictions, please reach out to the owners. Contact info can be found here.

What is the size or weight limit for dogs?

Currently, Cozy Cove does not have a weight or size limit. For more information on the number of pets and/or breed restrictions, please reach out to the owners. Contact info can be found here.

Do you provide a dog crate?

No, we do not provide a dog crate. However, there is a fenced-in area in the backyard with room for your furry-friend to roam. The area is protected by tree cover, so it does stay cool.

We forgot to send our pet's vaccination records? What do we do?

Please upload your pet's vaccination records using the following files .pdf, .jpg, .png, .heic (iPhone) to Dropbox. You can find the link on the Pet Policy page found here.DROPBOX is a quick and efficient way to upload documents using your smartphone.

If my dog has an accident in the house, is there carpet cleaner onhand?

Yes, you will find carpet cleaner under the kitchen sink.

Our cats travel everywhere with our family. Would Cozy Cove be willing to host a family with a cat?

At the present time, we do not allow cats due to other guests' [cat] allergies and the potential damage. For more information, please contact the owners.

At the last minute, our pet sitter cancelled. Are we able to bring our pet and pay the pet fee post-arrival?

We try to accommodate our guests and their furry-friends. However, there is a pet fee that is required. More information can be found here.
Please contact owners [here] directly for approval to bring your pet on your trip.

We love our stay. Are we able to extend our reservation another night or two?

In order to properly clean and sanitize, we need the extra time between guests. Check-out time is 11:00 am. Although, we are unable to guarantee late check-out, you may contact the owners the night before your departure. Owners' contact information can be found here.

Our parents came to visit, will they be able to stay with us at Cozy Cove?

Unfortunately, we do not allow additional guests who are not on the reservation. If you would like to add a person to the reservation, please contact the owners here.

Would you be willing to accommodate a wedding or large family reunion?

Unfortunately, Cozy Cove does not allow parties and/or events on the property.

Do you offer discount codes for reservations?

Please check AirBNB for rates and availability. Or feel free to contact the owners.

What is your favorite thing to do when you visit Lake Tenkiller?

We have so many favorite things, it is hard to pick one. We have listed some of the nearby attractions and things-to-do here.

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